DocGenAI Terms of Use & Privacy Policy

Terms of Use

Welcome to DocGenAI, ("Service") provided by DocGenAI. By using the Service, you agree to be bound by the following terms and conditions (the "Terms of Use"). If you do not agree to these Terms of Use, please do not use the Service.

  1. Use of the Service

    The Service allows users to access DocGenAI's tools. Users are granted a license to use the Service for personal or commercial use, including integrating the Service into their own customer service channels, provided that they comply with the terms and conditions of the Service.

  2. Modification and Discontinuation of Service

    DocGenAI reserves the right to modify or discontinue the Service, or any portion thereof, at any time without notice. DocGenAI will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

  3. Subscription and Refund Policy

    DocGenAI operates on a subscription-based model. By subscribing to our Service, you agree to the following terms:

    • Subscriptions are billed in advance on a recurring basis, according to the billing cycle you select.
    • You may cancel your subscription at any time. Upon cancellation, you will retain access to the Service until the end of your current billing period.
    • No refunds or credits will be provided for partial months of service, downgrade refunds, or refunds for months unused with an active subscription.
    • Cancellation will take effect at the end of the current paid billing period.
    • You are solely responsible for properly canceling your subscription. You can cancel your subscription at any time through your account settings or by contacting our customer support team at contact@docgenai.app.

  4. Limitation of Liability

    DocGenAI will not be liable for any damages arising out of or in connection with your use of the Service, including but not limited to direct, indirect, incidental, special, consequential or punitive damages, regardless of the form of action or the basis of the claim, even if DocGenAI has been advised of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so this limitation and exclusion may not apply to you.

  5. Warranty Disclaimer

    The Service is provided "as is" and DocGenAI makes no warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose. DocGenAI does not warrant that the Service will be uninterrupted or error-free, and will not be liable for any interruptions or errors. DocGenAI does not endorse, warrant, or guarantee any third-party content or service that may be accessed through the Service.

  6. Indemnification

    You agree to indemnify and hold DocGenAI, its directors, officers, employees, agents, and assigns, harmless from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys' fees) arising out of or in connection with your use of the Service, or any violation of these Terms of Use.

  7. Severability

    If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

  8. Entire Agreement

    These Terms of Use constitute the entire agreement between you and DocGenAI regarding the use of the Service.

  9. Contact Us

    For any questions or concerns regarding the Service or these Terms of Use, please contact us at contact@docgenai.app or any other communication means we put at the customer's disposition.

Privacy Policy

At DocGenAI, we are committed to protecting the privacy of our users and customers. This Privacy Policy explains how we collect, use, and disclose personal information when you use our website and services.

  1. Information Collection

    We collect information from you when you use our website or service, including:

    • Device Information: When you visit our website, we collect information about your device, such as your IP address, browser type, and operating system. We also collect information about your browsing activity on our website, such as the pages you visit, the links you click, and the search terms you use.
    • Log Data: We also collect log data when you access our website or service, which includes information about your device, browser, and internet service provider, as well as the date and time of your request.
    • Cookies: We use cookies to improve your experience on our website and to remember your preferences. Cookies are small text files that are stored on your device when you visit a website.
    • Google Analytics and Metrics: We use these services to track and analyze website traffic, usage, and behavior.
    • Third-Party Services: We may also use third-party services such as Twitter for tracking and analyzing website traffic, usage, and behavior. These services may collect and share your personal information for their own uses and purposes. You can read more about Twitter's privacy policy here: https://twitter.com/en/privacy.

  2. Use of Personal Information

    We use the personal information we collect for the following purposes:

    • To provide and improve our website and service
    • To process your orders and payments
    • To communicate with you about your account, orders, and other transactions
    • To screen for potential risk or fraud
    • To provide you with information or advertising relating to our products or services
    • To comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights

  3. Disclosure of Personal Information

    We do not sell or share your personal information with third parties for their own marketing or commercial use. However, we may share your personal information with third parties for the following purposes:

    • Service Providers: We may share your personal information with third-party service providers who assist us with various aspects of our business operations, such as website hosting, data analysis, payment processing, and customer service.
    • Compliance with Laws and Law Enforcement: We may disclose your personal information to government authorities or law enforcement officials in order to comply with applicable laws, regulations, or legal process.
    • Protection of Rights and Safety: We may disclose your personal information to protect the rights, property, or safety of DocGenAI, our users, or the public.

  4. Your Rights

    If you are a resident of certain countries, including those in the European Economic Area, you have certain rights in relation to your personal information, including the right to request access to, correct, update, or delete your personal information. If you would like to exercise any of these rights, please contact us at contact@docgenai.app.

  5. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal or regulatory requirements.

  6. Contact Us

    If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us at contact@docgenai.app.

    We will make every effort to respond to your inquiry and address any concerns you may have.